Terms & Conditions

Our range includes floral arrangements made by us in-studio, as well as curated homewares and gifts — some of which are handmade, and others sourced wholesale from like-minded small businesses. Product descriptions aim to be as accurate as possible, but slight variations may occur, especially in handmade or natural items.

Orders are confirmed once payment has been successfully processed. Prices are in AUD and include GST where applicable. We reserve the right to cancel or refund orders where products are unavailable, incorrectly listed, or if we suspect fraudulent activity.

All floral arrangements are made fresh to order. All designs and arrangements are subject to seasonal availability and may require substitutions. We promise to maintain the overall style, tone, and value of your order. Please note, weather conditions such as heat, humidity, or extreme cold can affect the freshness and longevity of your flowers. While we take every care to ensure your blooms are delivered in the best possible condition, we cannot guarantee their lifespan once delivered, especially during periods of extreme weather.

We deliver locally from our Brisbane studio. Please ensure delivery details are correct — we cannot be responsible for missed or failed deliveries due to incorrect or incomplete information. Delivery timeframes are estimates only and may vary.

Please see our "Returns Policy".

We respect your privacy. Personal information collected during checkout is used solely to process and deliver your order and will never be shared without your consent.

Velvet Sunday reserves the right to update these terms at any time. Changes will apply to all orders placed after the date of update.