Delivery and Returns
FLORAL DELIVERIES
Our floral arrangements are made to order and delivered fresh from our Brisbane studio.
Flower orders open one week in advance, and you can select a delivery date from Monday to Friday for the following week.
Please ensure all delivery details are accurate at the time of ordering — we can’t be held responsible for failed deliveries due to incorrect addresses, incomplete information, or if no one is available to receive the flowers.
If a delivery cannot be completed and redelivery is required, an additional fee may apply.
If you select the option at check out to 'leave at door step', flowers will be left in the safest space our delivery driver can access.
While we do our best to deliver at your requested time, exact timing cannot be guaranteed.
FLOWER SUBSTITUTIONS
We work with seasonal and locally sourced blooms. While we aim to reflect the style and feel of each design shown, substitutions may be made depending on availability.
Rest assured, we always maintain the overall look, quality, and value of your arrangement.
All arrangements may vary slightly based on seasonal availability and the expertise of our florists, meaning your order may not be identical to the images shown.
RETURNS & REFUNDS - FLOWERS
Due to the perishable nature of flowers, we do not accept returns.
If there is an issue with your floral order (damaged, wilted, or not as described), please get in touch within 24 hours of delivery with a photo so we can review and resolve the issue.
Photo evidence will be requested within the 24 hours. Remedies may include a replacement or partial/full refund, at our discretion.
Please note, we are not liable for any damage to flowers caused by improper care, including exposure to direct sunlight or being left in a hot vehicle.
FAULTY OR DAMAGED GOODS
If your product arrives faulty or damaged, please contact us within 24 hours of receiving your order with photos and a description of the issue.
We will replace the item, offer a refund, or provide a store credit in line with Australian Consumer Law.
Need more info?
If you would like any more info about our Terms
and Conditions Policy, please contact us at
[ADDRESS]
