PRIVACY & COOKIE POLICY

Privacy & Cookie Policy

Velvet Sunday | Last updated: 13/10/2026

Velvet Sunday is a floral and gifting studio on the Redcliffe Peninsula, Brisbane, Queensland, Australia. We respect your privacy and handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what we collect, why we collect it, and your choices.

What we collect

Depending on how you interact with us, we may collect:

Contact details: your name, email address and phone number.
Order and delivery details: delivery address, recipient's name and phone number, delivery instructions, and any gift message you ask us to include.
Payment details: processed securely by our payment provider. We do not store your full card details.
Enquiry details: information you send us through contact forms, email, or social media (including Instagram messages) about orders, events, or custom designs.
Website data: technical information such as your IP address, browser type, device, pages visited, and cookies.

Why we collect it

We use your information to:

Process, prepare and deliver your orders
Respond to enquiries and provide customer service
Send order confirmations and delivery updates
Send news, offers and updates, only if you have opted in
Improve our website, products and services
Meet our legal and tax obligations

Delivery recipients

If you order a gift for someone else, you are giving us their details so we can complete the delivery. Please make sure you are comfortable sharing them. We use recipient details only to fulfil the order.

Who we share it with

We do not sell your personal information. We share it only with trusted providers who help us run our business, such as:

Our website and e-commerce platform
Payment processors
Email marketing and analytics providers
Couriers or delivery partners (where used)

These providers may store data on servers outside Australia. We take reasonable steps to ensure they handle your information appropriately. We may also disclose information where required by law.

Cookies and similar technologies (Cookie Policy)

This section is our Cookie Policy. It explains how our website uses cookies and similar technologies, and how you can control them.

What cookies are

Cookies are small text files saved on your device when you visit a website. They help the site work, remember your choices, and tell us how the site is being used. Similar technologies, such as pixels and local storage, do the same job.

Cookies we use

Type

What it does

Examples

Essential

Keeps the site working: your cart, checkout, and site security. These cannot be switched off.

Cart and session cookies from our website platform

Preferences

Remembers your choices, such as your delivery area or saved details.

Platform and site settings

Analytics

Shows us which pages are visited and how people find us, so we can improve the site.

Google Analytics or similar

Marketing

Helps show relevant Velvet Sunday content on other sites and measures our ads.

Meta Pixel or similar, if enabled

Third-party cookies

Some cookies are set by providers we use, such as our website platform, payment processor, analytics provider, and social media platforms. These providers have their own privacy policies, and we do not control their cookies.

Your consent

By continuing to use our website, you agree to our use of essential cookies. Where required, we ask for your consent before using analytics and marketing cookies. You can withdraw consent at any time.

How to manage or delete cookies

Browser settings: most browsers let you block or delete cookies. Check your browser's help section for steps.
Opt out of analytics: Google provides a browser add-on at tools.google.com/dlpage/gaoptout.
Opt out of ads: you can adjust ad preferences in your Facebook and Instagram account settings.

Blocking essential cookies may stop parts of the site working, including checkout.

Changes to cookies

The cookies we use may change as we update our website. We will keep this section current, so check back from time to time. For questions, contact us using the details below.

Marketing emails

If you subscribe to our emails, you can unsubscribe at any time using the link in any message or by contacting us.

Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No online system is completely secure, so we cannot guarantee absolute security.

How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law (for example, business and tax records), then securely delete or de-identify it.

Your rights

You can ask to access or correct the personal information we hold about you, or ask us to delete it, by contacting us below. We will respond within a reasonable time.